Westmid Services Group respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, contact us, or apply for employment. We are dedicated to ensuring that all data handling is transparent and compliant with the UK Data Protection Act and the General Data Protection Regulation (GDPR). By using our website or submitting any personal information, you agree to this Privacy Policy and the way we process your data.
Who We Are
Westmid Services Group is a leading UK provider of integrated service solutions, offering Security, Cleaning, Workforce Solutions, and Facility Management services. Our registered office operates within the United Kingdom, and all personal data collected is processed in accordance with UK and EU data protection laws.
Information We Collect
We collect personal information that is necessary to respond to enquiries, provide services, and process job applications. The data we may collect includes:
- Personal Identification Data: Your full name, phone number, and email address.
- Employment Application Data: CVs, cover letters, certificates, and supporting documents uploaded through our website (PDF, Word, or other formats).
- Contact and Enquiry Data: Messages and details you submit through contact forms for service or general inquiries.
- Usage Data: IP address, browser type, operating system, and website activity used for analytics and improvement of our site experience.
How We Use Your Information
We collect and use personal information for the following purposes:
- To respond to your enquiries and provide requested information.
- To process job applications and evaluate candidates for employment opportunities.
- To improve our website, services, and customer experience.
- To contact you about services or opportunities that may be relevant to your enquiry or application.
- To maintain internal records and comply with legal obligations.
Sharing of Information
Westmid Services Group does not sell, rent, or share your personal data with third parties for marketing purposes. We may share your information only when necessary with:
- Internal HR and recruitment teams for job applications.
- Trusted service providers who assist us in website hosting or IT support under strict confidentiality agreements.
- Law enforcement or regulatory authorities, if legally required to do so.
All third-party processors we use are compliant with GDPR and handle your data securely.
Data Retention
We retain your personal information only as long as necessary for the purposes it was collected. For example, job application data is typically retained for up to 12 months, and enquiry or communication data may be stored for reference and customer support. When data is no longer required, it is securely deleted or anonymized.
Your Rights Under GDPR
As a data subject, you have the following rights under the GDPR:
- The right to access your personal data.
- The right to request correction of any inaccurate or incomplete data.
- The right to request deletion of your data (“right to be forgotten”).
- The right to restrict or object to processing.
- The right to data portability.
- The right to withdraw consent at any time, where applicable.
To exercise any of these rights, you can contact us using the information below.
Security of Your Information
We take security very seriously and have implemented robust technical and organizational measures to protect your data from unauthorized access, misuse, or loss. This includes secure servers, encrypted storage of documents, and restricted access for authorized personnel only.
Cookies and Website Tracking
Our website may use cookies and analytical tools to enhance your browsing experience. Cookies are small files that help us understand user preferences and improve website functionality. You can manage or disable cookies through your browser settings at any time.
Links to Other Websites
Our website may contain links to third-party sites for your convenience. Westmid Services Group is not responsible for the content or privacy practices of external websites. We encourage users to review the privacy policies of those sites when visiting them.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. The updated version will always be available on this page, with the revision date clearly stated.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:
Website: www.west-mid.com
Email: [email protected]
Head Office: Westmid House, 2 York Road, Birmingham, West Midlands B28 8BE, UK